Privacy Policy

Updated: January 15, 2015



We believe the privacy of your personal health information is paramount, and the privacy policy below describes how we protect and handle the personal information that you provide and that we obtain through our web-based service at https://www.waitsup.com and related web sites ("Waitsup™").



1. Introduction

Waitsup™ is an exciting new convergence product that brings together the reach of the Internet, the ubiquitous accessibility of mobile devices and the robust data of healthcare information systems to provide a best-of-breed solution for both physicians and patients.

Patients can find physicians online, book appointments, pay co-pays, and pre-populate all the forms requested from new patients. Patients can also book web consultations that may be performed via telephone or via web camera. Physicians can have the data from their patients flow into their EMRs automatically, streamlining their operations, and increasing their revenues by exposing themselves to more patients using the Internet. But there is much more to it. Patients will have access and the ability to manage all their health information.


Patient. Physician. Exchange


Waitsup™ is bringing together the latest technology and medical information to empower you to live a healthier life. By consolidating timely, relevant information from experts on disease, prevention, nutrition, fitness, and laboratory analysis, Waitsup will help you get back on track to a healthier and happier life. The Waitsup lifestyle takes into account your personal health records, including your medical data, your personal goals and preferences.


Waitsup™ allows you to:


Find, book and manage you medical appointments & online web consultations, alleviate the hassle of waiting room formalities, have your PHR ready & available to be forwared for all new medical visits, verify your medical insurance, and pay your co-pays. Waitsup will store and manage your health conditions, lab results, and health goals in a central place. Control your own health program, and watch the changes happen, manage you families health, access online health management tools, and participate in intelligent reminders. Empower and enhance your physician/patient interaction, take part in tele-medicine visits, receive results electronically, and view your lab results and understand what they mean for you.


Each patient's information is stored and accessed separately in his or her own Waitsup™ profile.


2. Creating an Account and Record-Collection

You choose whether or not you want to create an account with Waitsup™. The first time you sign in to Waitsup, you will be asked to create an account. To do so, you must provide personal information, such as your email address, name, and date of birth. To better assess your health and wellness and to create a plan that is tailored just for you, Waitsup will request additional information, such as height, weight, and age. Medical record information and laboratory results you provide or transfer to Waitsup will also be used as described in this privacy policy.


Your email address will be your username and you will be asked to create a password. We will use the email address you provide to send you an email requesting that you validate your account. As well as a phone number to validate accounts for your protection.


You can review and update your account information and modify, add, or delete any optional information by signing into your Waitsup account and editing your account profile.


An account allows you to find & book doctor appointments, as well as manage your health and wellness records and utilize the tools offered on Waitsup. Once you have an account, you can create health records for yourself and those you love (to the extent you have right to provide their data). When you create a health record, you become the owner of that record. You choose what information to put in your records. Examples of the types of information you can store in a record include:


Basic health information, Personal information, Health concerns, Health goals, Family history, Biometric measurements, such as blood glucose and blood pressure Lab results, All emails or other communications sent to us, may be retained, so we can process your inquiries, respond to your requests, and improve our services.


3. Account and Record Access and Controls

By default, you are the owner of any records you create. You can close your account at any time by signing into your Waitsup account and editing your account profile.


4. How We Use Your Personal Information

We use personal information collected through Waitsup, including health and medical profile information, to enable the services provided through Waitsup and as described in this privacy statement. We do not use or disclose your information except as described in this privacy statement. In support of these uses, we may use personal information to:

provide you with important information about Waitsup, including critical updates and notifications, send you email and/or mobile alerts, modify your Waitsup plan to better address your health needs and progress, and determine appropriate services relevant to you, your lifestyle and your geographic location. We may access and/or disclose your personal information if we believe such action is necessary to: (a) comply with the law or legal process served on us; (b) protect and defend our rights or property (including the enforcement of our agreements); or act in urgent circumstances to protect the personal safety and welfare of Waitsup users or members of the public. Personal information collected on Waitsup is currently stored and processed in the United States.


5. How We Use De-identified and Aggregated Information and Statistics

We may use de-identified and or aggregated information gathered from Waitsup and related statistics to improve the services provided through Waitsup, and for certain research and analysis including clinical medical research. We may also provide this information to our partners for such purposes. De-identified information does not include personally identifiable information such as name, email address, or address, but may include gender, height, weight, postal code, and medical information. Aggregated information is information from multiple users that is not associated with any individual user account.


6. Sharing Records with Testing Providers and Other Providers through Waitsup

Throughout the Waitsup user experience, you will be provided with information about lab testing providers that connect with Waitsup. You should examine these providers' individual privacy policies and terms of service prior to using their services because this privacy policy does not apply to the activities of such providers. We encourage you to contact us if you believe a provider is not protecting the privacy or security of your health and medical profile information.


7. Deleting Records

You can delete any health and wellness record by signing into your Waitsup account and editing a record's profile.


8. Email and Mobile Alerts

To keep you informed of the latest improvements and alerts relating to your Waitsup health and wellness plan, Waitsup may send you emails and/or mobile alerts. These alerts can be for updated information about medical visits, or to even let you know how fast or slow a practice is running. You have the ability to opt out of receiving emails and/or mobile alerts.


9. Security of Your Personal Information

We are committed to protecting the security of your personal information. We understand the security and privacy of your health information is very important to you and we take this very seriously. Our servers and encryption methods utilize the same technology used by major health and financial institutions. Your health profiles are encrypted with 256 Bit Encryption. Like the NSA we use multiple tiers of encryption to make sure that any and all information on Waitsup is secure and is never unlawfully shared. Waitsup is also 100% HIPPA compliant and certified. We restrict access to personal information to Waitsup employees, contractors, and agents who need to know that information in order to operate, develop, or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.


10. Enforcement of This Privacy Statement

If you have questions regarding this statement, you should contact us at legal@waitsup.com.


11. Use of Cookies

We use cookies to enable you to sign in and to help personalize Waitsup. A cookie is a small text file that a web page server places on your hard disk. It's primary goal is to allow you to return to a web page and receive content faster because it is recalled. Your website navigation will become easier and much more simplified. It is not possible to use cookies to run additional programs on your computer. A web server assigns cookies uniquely to you, and only a web server in the domain that issued the cookie to you can read the cookies.


You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline some or all cookies if you prefer. If you choose to decline all cookies, you may not be able to use interactive features of this or other web sites that depend on cookies.


12. Changes to this Privacy Statement

We may occasionally update this privacy statement. When we do, we will also revise the "last modified" date at the top of the privacy statement. For material changes to this privacy statement, we will notify you either by placing a prominent notice on the home page of Waitsup or by sending you a notification directly. Your continued use of Waitsup constitutes your agreement to this privacy statement and any updates. Please be aware that this privacy statement and any choices you make on Waitsup do not necessarily apply to personal information you may have provided to us in the context of other of our separately operated products or services.


13. Contact Information

We welcome your comments regarding this privacy statement. If you have questions about this statement or believe that we have not adhered to it, please contact us by email by following this link: info@waitsup.com.



Our address is:
Waitsup Inc.
401 E. Las Olas Blvd Suite 130-529
Ft. Lauderdale, FL 33301


Waitsup.com™ is our trademark. Quest Diagnostics, Google Health, Microsoft HealthVault, and other trademarks hereon are property of their respective owners.